Portal Lockouts
Patients log in a few times a year, forget their password, and give up before they see results or book care.
Passwordless authentication for Healthcare
Patients abandon portals they can't log into. Let them sign in with a passkey, magic link, OTP or social login - fewer lockouts, fewer reset calls, and HIPAA-ready (BAA on Enterprise).
Where passwords fail patients
Patient portals and telehealth apps are used infrequently - so passwords get forgotten, and every forgotten password is a missed appointment or a support call.
Reset Call Volume
Password resets clog patient support lines that should be handling care questions.
Protecting Health Data
Health information needs strong, phishing-resistant sign-in and a clear audit trail.
Every Kind of Device
Patients and caregivers sign in from phones, tablets and shared family computers.
Audit Requirements
You need authentication logs you can hand to auditors and security reviewers.
How MojoAuth works for patient apps
One API for every passwordless method - pick the ones that fit your patients, and keep passwords for anyone who still needs them while you migrate.
Passkeys
Patients sign in with Face ID, a fingerprint or a device PIN. Phishing-resistant by default, nothing to forget.
Magic Link & Email OTP
A one-click link or a short code by email - ideal for patients who only log in a few times a year.
Phone OTP & Social Login
Codes by SMS for mobile-first patients, or Google, Apple and Facebook sign-in for one-tap access.
HIPAA-Ready Authentication
Security controls and audit logs built for regulated data. A BAA is available on Enterprise plans.
Why Organizations Choose MojoAuth
- No password to reset
- FIDO2/WebAuthn compliant
- Works on any device with email
- Available on the Free plan
- 95% of codes delivered in under 3 seconds
- Fallback when one channel fails
- HIPAA-ready (BAA on Enterprise)
- SOC 2 Type II and ISO 27001 certified
What you can count on
Platform numbers that apply to every MojoAuth customer, not industry-specific promises.
0%
Fewer password-reset support tickets
0M+
Authentication requests handled daily
0ms
Average API response time
0.0%
Uptime SLA on Business Pro (99.99% on Enterprise)
Going passwordless on a patient portal
What a typical rollout looks like for a patient portal or telehealth app moving off passwords.
The Challenge
- Patients locked out of the portal between visits
- Support lines busy with password resets instead of care questions
- Pressure to strengthen sign-in for health data
The Results
80%Fewer password-reset tickets
2–3 wksTypical migration
HoursTo deploy, not months
200msAverage response time
The Solution
- Added magic link and Email OTP so infrequent users never need a password
- Offered passkeys to patients on modern phones and laptops
- Kept password login during migration so no patient was cut off
- Signed a BAA on the Enterprise plan
Simple implementation for healthcare apps
Add every passwordless method to your patient portal or telehealth app with one API.
- One API, Every Method — Passkeys, magic links, email and SMS OTP, and social login behind the same integration.
- HIPAA-Ready — HIPAA-ready controls, with a BAA available on Enterprise plans.
- Audit Logs — Reporting on authentication events for security reviews and compliance.
<!DOCTYPE html> <head> <script charset="UTF-8" src="https://cdn.mojoauth.com/js/mojoauth.min.js"> </script> </head> <body> <div id="mojoauth-passwordless-form"></div> <script> const mojoauth = new MojoAuth("Your MojoAuth API Key", { language: 'language_code', redirect_url: "your_redirect_url", source: [{ type: "email", feature: "otp" }], }) mojoauth.signIn().then(response => console.log(response)); </script> </body> </html>
Ready to go passwordless for your patients?
Give patients a login they won't forget - passkeys, magic links, OTP and social login on one API.
Call +1-844-321-AUTH